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Channels in Userstak are communication channels that you can use to interact with your customers. They are created based on the different platforms where your customers may be engaging with your business, such as your website, social media platforms, or messaging apps.

Each channel is set up separately and you can customize the settings for each channel, such as the greeting message, business hours, and canned responses. By managing your channels in Userstak, you can centralize all customer communication in one place, making it easier to manage and respond to customer inquiries in a timely manner.