Canned Responses

The "Canned responses" menu allows you to create template messages that can be used by chat agents to reply quickly and efficiently to common customer inquiries. This can help improve the speed and quality of your customer service by reducing the time it takes for chat agents to respond to customer inquiries.

Canned responses are pre-written messages that can be used to respond to frequently asked questions or common inquiries. This feature can save you time and effort by allowing you to quickly send out responses without having to type them out every time.

To add a new canned response, follow these steps:

Click on the "Canned Responses" tab in the Userstak dashboard.

Click on the "Add a New Canned Response" button.

Give your canned response a name that will help you identify it later.

Type in the response message that you want to use.

Use the email ID attribute in your message to personalize it if needed.

Once you have created your canned responses, you can easily access them during a chat conversation by clicking on the "Canned Responses" button and selecting the appropriate response.