Behaviour

Next, click on the "Behavior" menu option. This is where you can configure the behavior of the chat widget, including the pre-chat form, offline message, and operating hours. You can also set up auto-reply messages for offline hours and configure trigger rules that will activate the chat widget.

Collect user details: You can choose to collect the user's email or other details in the pre-chat form before initiating a conversation with them. You can enable or disable this option based on your use case.

Configure pre-chat form: Customize the pre-chat form by setting a title, subtitle, and placeholder text for the input fields based on your needs.

Configure auto-reply: Set up an auto-reply message that feels personal and aligns with your brand's tone and voice. This message can inform users that their message has been received and will be responded to during operating hours.

Configure operating hours: Set your widget's operating hours to ensure that customers receive an auto-reply when your team is not available to respond immediately. This lets your customers know when they can expect a response, reducing frustration and improving their overall experience.